TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

Training Mengelola Konflik Dan Berurusan Dengan Orang Sulit

Training Generating Vs Confronting Conflict

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

OBJECTIVES
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

COURSE OUTLINE
DAY 1

Conflict Resolution & the Communication Aspect.

Session 1
* Opening
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict

Session 2
* Bases of Managing Conflict
* Generating vs Confronting Conflict
* The Role of Managers
* The Styles of Managing Conflict
* Force Field Analysis

Session 3
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions

Session 4
* Active Listening
* Assertiveness Skills

DAY 2

Dealing with Difficult People (1)

Session 1
* Transactional Analysis
* Understanding Basic Human Behavior

Session 2
* Types of Difficult People
* Strategies of Dealing with Difficult People

Session 3
* Problems in Giving Feed-back
* Giving Effective Feed-back

DAY-THREE:

Dealing with Difficult People (2)
Session 1
* Identification of Personal Needs
* Interaction Principles

Session 2
* Problems in Coaching
* Coaching and Counseling

Session 3
* Interviewing Techniques
* Face-to-Face with Difficult People

Session 4
* Feed-back Session
* Closing

INSTRUCTOR

Drs. Amien Wibowo, MBA.

DELIVERY TYPE
Lecturing, interactive discussion, games, and case study

Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

Jadwal Pelatihan Nisbi Indonesia 2025

  • BATCH 1 : 13-14 Januari 2025
  • BATCH 2 : 10-11 Februari 2025
  • BATCH 3 : 10-11 Maret 2025
  • BATCH 4 : 14-15 April 2025
  • BATCH 5 : 15-16 Mei 2025
  • BATCH 6 : 12-13 Juni 2025
  • BATCH 7 : 10-11 Juli 2025
  • BATCH 8 : 18-19 Agustus 2025
  • BATCH 9 : 17-18 September 2025
  • BATCH 10 : 16-17 Oktober 2025
  • BATCH 11 : 13-14 November 2025
  • BATCH 12 : 15-16 Desember 2025

TEMPAT PELAKSANAAN PELATIHAN

  • REGULER TRAINING
    • YOGYAKARTA, Hotel Dafam Malioboro
    • JAKARTA, Hotel Amaris Tendean
    • BANDUNG, Hotel Golden Flower
    • SURABAYA
    • BALI, Hotel Ibis Kuta
    • LOMBOK – NTB
  • ONLINE TRAINING VIA ZOOM
  • IN HOUSE TRAINING

Note :

Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.

Investasi Pelatihan :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training membuat dan menggunakan rencana pengembangan diri murah :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
  • FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
  • Module / Handout training terupdate
  • FREE Flashdisk
  • Sertifikat training teknik komunikasi murah
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive

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