TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

Training Memanajemen Customer Satisfaction

Training Memaksimalkan Biaya Operasional

PROGRAM OUTLINE:

Your take away:
*    The knowledge of managing your customers satisfaction
*    Optimization of your operation cost
*    Improving the workforce productivity through performance tracking
*    Identified necessary technology and infrastructure for contact center
*    Ability to identify key performance measurements in Contact Center

What You will Cover

I. Contact Center, the heart of your service to Customers
*     Contact Centre background
*     Contact Centre benefits

II. Managing Operations  in Contact Center
*   Managing Your Contact Center Representatives
*   Real time floor management
*   Providing necessary knowledge and skills
*   Quality assurance

III. Supporting the Contact Center
*  Work Force Management
*  Operational data analysis
* IT and Infrastructure enabler
*  Conducive Work place

IV.  Building your Service  Standard
*  Greeting
* Probing
*  Delivering accurate solution
* Closing

V. IT and Infrastructure
* CTI
* CRM
* Workforce Management application
*  Observation Tool
* Knowledge management application

VI. Measuring your Performance
* Customer satisfaction
* Service Level
* Cost effectiveness
* Defect  elimination

Target Participant

Manager and Staff

Workshop Leader

ERAWAN SUPRIATNA, S. Kom ( Senior Praktisi )

Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

Jadwal Pelatihan Nisbi Indonesia  2023 :

Batch 1 : 24 – 26 Januari 2023

Batch 2 : 14 – 16 Februari 2023

Batch 3 : 20 – 23 Maret 2023

Batch 4 : 4 – 6 April 2023

Batch 5 : 15 – 17 Mei 2023

Batch 6 : 26 – 28 Juni 2023

Batch 7 : 17 – 19 Juli 2023

Batch 8 : 14 – 16 Agustus 2023

Batch 9 : 25 – 27 September 2023

Batch 10 : 10 – 12 Oktober 2023

Batch 11 : 7 – 9 November 2023

Batch 12 : 5 – 7 Desember 2023

TEMPAT PELAKSANAAN PELATIHAN

• REGULER TRAINING
  • YOGYAKARTA, Hotel Dafam Malioboro
  • JAKARTA, Hotel Amaris Tendean
  • BANDUNG, Hotel Golden Flower
  • SURABAYA
  • BALI, Hotel Ibis Kuta
  • LOMBOK – NTB
• ONLINE TRAINING VIA ZOOM
• IN HOUSE TRAINING

Note :

Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.

Investasi Pelatihan :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training membuat dan menggunakan rencana pengembangan diri murah :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
• FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
• Module / Handout training terupdate
• FREE Flashdisk
• Sertifikat training teknik komunikasi murah
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive

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