TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS
TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS
TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS
Training Memanajemen Customer Satisfaction
Training Memaksimalkan Biaya Operasional
PROGRAM OUTLINE:
Your take away:
* The knowledge of managing your customers satisfaction
* Optimization of your operation cost
* Improving the workforce productivity through performance tracking
* Identified necessary technology and infrastructure for contact center
* Ability to identify key performance measurements in Contact Center
What You will Cover
I. Contact Center, the heart of your service to Customers
* Contact Centre background
* Contact Centre benefits
II. Managing Operations in Contact Center
* Managing Your Contact Center Representatives
* Real time floor management
* Providing necessary knowledge and skills
* Quality assurance
III. Supporting the Contact Center
* Work Force Management
* Operational data analysis
* IT and Infrastructure enabler
* Conducive Work place
IV. Building your Service Standard
* Greeting
* Probing
* Delivering accurate solution
* Closing
V. IT and Infrastructure
* CTI
* CRM
* Workforce Management application
* Observation Tool
* Knowledge management application
VI. Measuring your Performance
* Customer satisfaction
* Service Level
* Cost effectiveness
* Defect elimination
Target Participant
Manager and Staff
Workshop Leader
ERAWAN SUPRIATNA, S. Kom ( Senior Praktisi )
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Pelatihan Nisbi Indonesia 2025
- BATCH 1 : 13-14 Januari 2025 | 22-23 Januari 2025
- BATCH 2 : 10-11 Februari 2025 | 13-14 Februari 2025
- BATCH 3 : 10-11 Maret 2025 | 17-18 Maret 2025
- BATCH 4 : 14-15 April 2025 | 16-17 April 2025
- BATCH 5 : 15-16 Mei 2025 | 26-27 Mei 2025
- BATCH 6 : 12-13 Juni 2025 | 19-20 Juni 2025
- BATCH 7 : 10-11 Juli 2025 | 16-17 Juli 2025
- BATCH 8 : 18-19 Agustus 2025 | 21-22 Agustus 2025
- BATCH 9 : 17-18 September 2025 | 22-23 September 2025
- BATCH 10 : 16-17 Oktober 2025 | 29-30 Oktober 2025
- BATCH 11 : 13-14 November 2025 | 20-21 November 2025
- BATCH 12 : 15-16 Desember 2025 | 22-23 Desember 2025
TEMPAT PELAKSANAAN PELATIHAN
- REGULER TRAINING
- YOGYAKARTA, Hotel Dafam Malioboro
- JAKARTA, Hotel Amaris Tendean
- BANDUNG, Hotel Golden Flower
- SURABAYA
- BALI, Hotel Ibis Kuta
- LOMBOK – NTB
- ONLINE TRAINING VIA ZOOM
- IN HOUSE TRAINING
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
Investasi Pelatihan :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training membuat dan menggunakan rencana pengembangan diri murah :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
- Module / Handout training terupdate
- FREE Flashdisk
- Sertifikat training teknik komunikasi murah
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Technorati Tags: training professional building and manage contact center for your customers pasti jalan,training memanajemen customer satisfaction pasti jalan,training memaksimalkan biaya operasional pasti jalan,training managing center in contact center pasti jalan,pelatihan professional building and manage contact center for your customers pasti jalan,pelatihan memanajemen customer satisfaction pasti running
