TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

Training Mengelola Konflik Dan Berurusan Dengan Orang Sulit

Training Generating Vs Confronting Conflict

TRAINING MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE

OBJECTIVES
1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

COURSE OUTLINE
DAY 1

Conflict Resolution & the Communication Aspect.

Session 1
* Opening
* Definition and Sources of Conflict
* Component of Conflict (Interests, Emotions, and Values)
* Models of Conflict

Session 2
* Bases of Managing Conflict
* Generating vs Confronting Conflict
* The Role of Managers
* The Styles of Managing Conflict
* Force Field Analysis

Session 3
* The Communication Pyramid
* 12 Barriers to Effective Communication
* Managing Emotions

Session 4
* Active Listening
* Assertiveness Skills

DAY 2

Dealing with Difficult People (1)

Session 1
* Transactional Analysis
* Understanding Basic Human Behavior

Session 2
* Types of Difficult People
* Strategies of Dealing with Difficult People

Session 3
* Problems in Giving Feed-back
* Giving Effective Feed-back

DAY-THREE:

Dealing with Difficult People (2)
Session 1
* Identification of Personal Needs
* Interaction Principles

Session 2
* Problems in Coaching
* Coaching and Counseling

Session 3
* Interviewing Techniques
* Face-to-Face with Difficult People

Session 4
* Feed-back Session
* Closing

INSTRUCTOR

Drs. Amien Wibowo, MBA.

DELIVERY TYPE
Lecturing, interactive discussion, games, and case study

Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

Jadwal Pelatihan Nisbi Indonesia  2024 :

Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024

Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024

Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024

Batch 4 : 03 – 04 April 2024 | 23 – 24 April 2024

Batch 5 : 07 – 08 Mei 2024 | 21 – 22 Mei 2024

Batch 6 : 05 – 06 Juni 2024 | 25 – 26 Juni 2024

Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024

Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024

Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024

Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024

Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024

Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

TEMPAT PELAKSANAAN PELATIHAN

  • REGULER TRAINING
    • YOGYAKARTA, Hotel Dafam Malioboro
    • JAKARTA, Hotel Amaris Tendean
    • BANDUNG, Hotel Golden Flower
    • SURABAYA
    • BALI, Hotel Ibis Kuta
    • LOMBOK – NTB
  • ONLINE TRAINING VIA ZOOM
  • IN HOUSE TRAINING

Note :

Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.

Investasi Pelatihan :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training membuat dan menggunakan rencana pengembangan diri murah :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
  • FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
  • Module / Handout training terupdate
  • FREE Flashdisk
  • Sertifikat training teknik komunikasi murah
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive

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