TRAINING MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
TRAINING MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
TRAINING MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
Training Mengelola Konflik & Penanganan Orang Sulit & Situs
Training Minimize Differences Through Building Rapport And Blending
DESKRIPSI
Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.
Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage
OBJECTIVE
* Identify the nature of conflict
* Recognize five approaches to conflict and identify your approach
* Understand three basic models of conflict
* Learn to use some basic mediation techniques in the workplace
* Understand the critical role of emotion when dealing with difficult people and situations, and how to defuse it
* Learn how to talk to subordinates, peers, superiors and clients
* Learn ten ways to say “No” without causing offense
* Identify the four social styles and how to communicate with each
* Learn how to minimize differences through building rapport and blending
* Recognize three types of difficult people and how to deal with each type
* Learn strategies for dealing with other types of difficult and annoying people
OUTLINE
* Introduction
+ What is conflict?
+ Principles of conflict resolution
+ The five approaches to conflict, and when to use them
+ Your approach to conflict
* Ways of Understanding Conflict
+ The Conflict Triangle: Victims, persecutors, and rescuers
+ Interests, rights, and power
+ Creating win-win outcomes: Positions and interests
+ Mediating conflict
+ The role of the mediator
+ Mediation techniques for the workplace
+ A seven step template for managing conflict
* Handling Difficult Situations: Separating People from the Problem
+ Emotions in the workplace
+ The language of emotion
+ How to talk to subordinates, peers, superiors and clients
+ Conducting difficult conversations
+ Effective listening techniques
+ The power of nonverbal communication
+ Ten ways to say “No”
* Dealing with Difficult Personalities and Styles
+ The Four Social Styles
+ Recognizing the four styles
+ Working with the four styles
+ Dealing with differences
+ Rapport
+ Blending
* Dealing with Difficult People
+ The three main types of difficult people and how to handle them
+ Situationally difficult
+ Strategically difficult
+ Intrinsically difficult
+ Some other types of difficult people – and the merely annoying
TRAINING METHOD
* Presentation
* Discussion
* Case Study
* Evaluation
INSTRUCTOR
Tim Instruktur
Kegiatan training dan konsultansi dikelola oleh para tenaga ahli dan instruktur yang berpengalaman dan berkompeten di bidangnya. Ini akan menjadi “kunci” bagi suksesnya aktivitas training dan konsultansi yang dijalankan.Juga menjadi kunci bagi perkembangan perusahaan anda di masa depan
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Pelatihan Nisbi Indonesia 2025
- BATCH 1 : 13-14 Januari 2025
- BATCH 2 : 10-11 Februari 2025
- BATCH 3 : 10-11 Maret 2025
- BATCH 4 : 14-15 April 2025
- BATCH 5 : 15-16 Mei 2025
- BATCH 6 : 12-13 Juni 2025
- BATCH 7 : 10-11 Juli 2025
- BATCH 8 : 18-19 Agustus 2025
- BATCH 9 : 17-18 September 2025
- BATCH 10 : 16-17 Oktober 2025
- BATCH 11 : 13-14 November 2025
- BATCH 12 : 15-16 Desember 2025
TEMPAT PELAKSANAAN PELATIHAN
- REGULER TRAINING
- YOGYAKARTA, Hotel Dafam Malioboro
- JAKARTA, Hotel Amaris Tendean
- BANDUNG, Hotel Golden Flower
- SURABAYA
- BALI, Hotel Ibis Kuta
- LOMBOK – NTB
- ONLINE TRAINING VIA ZOOM
- IN HOUSE TRAINING
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
Investasi Pelatihan :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training membuat dan menggunakan rencana pengembangan diri murah :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
- Module / Handout training terupdate
- FREE Flashdisk
- Sertifikat training teknik komunikasi murah
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Technorati Tags: training managing conflict & handling difficult people & situations pasti jalan,training mengelola konflik & penanganan orang sulit & situs pasti jalan,training minimize differences through building rapport and blending pasti jalan,training ways of understanding conflict pasti jalan,pelatihan managing conflict & handling difficult people & situations pasti jalan,pelatihan mengelola konflik & penanganan orang sulit & situs pasti running
